Can you answer 1000 calls an hour and resolve everyone’s problems? What if you aren’t in the office? And most importantly, what if someone needs your support after hours?
Do you want a receptionist to answer your phone that can’t answer any questions?
What if your receptionist can’t keep up with the call volume? Do you want customers on hold all the time?
When it comes to your business, you may want to think about hiring a business answering service like you can find at this website. This can save you a lot of time and money in the long run, and provide a lot of benefits for you. Here are a few reasons why.
#1 – A Business Answering Service Can Save More Money than a Live Service
When you’re investing in a live answering service, you may be spending more for people who aren’t trained and tailored properly for your business. When it comes to a business answering service, only those who are properly trained will fit your business needs, and you won’t pay for the extra features that you may not need.
Aside from this, there are many expenses that come with hiring a secretary instead of hiring a business answering service. You are responsible for everything for that employee, from their payroll, to their insurance, and more. When you hire a business answering service, you are responsible for the flat rate you pay and that’s it.
#2 – Business Answering Services are Trained Professionals
Many answering services can give your customers and clients a smile on the phone, but at the same time while being personable, they aren’t always reliable and sound professional. When you hire a business answering service you get the benefit of having someone who is personable AND professional. They will answer the phone and not annoy or aggravate your customers by answering the phone incorrectly, and they’ll truly represent your business the right way.
#3 – Your Business Will Sound Complete
Most companies that have been established for a while have a business answering service who handles calls, and if you hire one, you’ll in fact have a higher rate of success and appear “bigger” in the shark tank.
#4 – Time is Money
This is the term for every business. It’s not personal, just the way that business works. However, with a professional business answering service, you not only save money, but you save time because you can focus on the parts of your job that you need to focus on more and let someone else handle that aspect.
You can also usually customize exactly what options you’d like (such as menus, options for urgent callers to be able to reach you after hours if necessary – or be escalated to you, and much more). You can also add and remove features of your scope of support package, like having technical support, billing, and more.
When hiring a remote team, you’re saving money in the long run, and as mentioned before your experience will be custom tailored to fit your business, the industry you’re in, and you will have ultimate loyalty, security, access to everything (data, records, calls, messages), and have customer support on your left hand so you can focus on what’s on the right.