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May 11, 2018 by Greg Underwood

How to Outsource Your Office

Cost saving is something which should always be uppermost in the mind of any business owner,e specially when it comes to the office. It is not just about making money when it comes to being successful in business but also looking at places where money can be saved. Outsourcing is a great way of doing just this, and in doing so you will be able to not only save cash on the task itself, but you can also ensure that aspects of the business are being looked after by professionals and therefore speeding up and streamlining your operations. If you aren’t sure which areas of the office you could outsource, we have some ideas which may help you out.

Printing

Even in this digitalized world we still need to print off important documents and maintaining a printer is not always easy. Managing and maintaining highly specialized devices such as A3 laser printers  are not quite like looking after your basic printer at home. When you outsource the management of your printers, you can be confident that you won’t have to spend any time on them again. If your printer has an issue, it will be dealt with, if it runs out of ink then it will be automatically shipped. This will save money and most importantly, time.

Bookkeeping

The finances of the business are the single most important task which you should be troubled with, but getting involved with all of the ins and outs simply is not necessary. Whilst all business owners should understand exactly what is happening on the financial front, they should not be wasting time and money on getting involved in the minutiae. The best approach therefore is to let an independent group of professionals deal with the financial details, this will give you the confidence that it is being looked after to an excellent standard.

Payroll

Outsourcing payroll can not only save you and your company a lot of money, it can also ensure that what should be a relatively simple process, remains exactly that. Last year alone there were over $2 billion in fines given out by the IRS to small businesses, for errors which were made on payslips. These fines are often given out for even the most minor indiscretions so it makes much more sense to allow a company who specializes in this aspect of business, to handle the work.

Virtual Assistant

Technology is so advanced that you no longer need to employ in-house staff to handle basic admin tasks. Instead you can use the help of a virtual assistant who can organize meetings, deal with emails and arrange schedules. Virtual assistants will charge only by the hour which means you can save a great deal of money on wages, they also won’t be occupying the office which brings with it its own savings. Switching from a traditional assistant to virtual assistant can help you greatly in terms of saving a lot of money each year.

If you are looking at saving money and streamlining the business, outsourcing is the answer.

April 11, 2018 by Greg Underwood

5 Reasons Why the Philippines is an Ideal Outsourcing Destination

The business process outsourcing (BPO) industry remains to be what is dubbed as the “sunshine industry” in the Philippines. It is the strongest contributor to the robust economy of the country, with revenues expected to hit as much as $48 billion by 2020. BPO also remains to be one of the highest sectors of employment for Filipinos, reaching a record high of 1.15 million workers in 2015. The figure is expected to continue increasing, beyond the 1.3 million mark posted in 2016.

All these rosy statistics underscore the Philippines as the most ideal offshore BPO site in the world. Industry experts and outsourcing consultants are unanimous in hailing the Philippines as having dethroned India, which was previously considered the top outsourcing destination. While India has had to contend with rising operational costs and flailing retention, the Philippines sustains stellar growth with the continuous entry of new BPO firms and the expansion of existing ones.

Just why is the Philippines at an advantage in the global BPO arena?

1. Lower costs and higher profitability

The Philippines has managed to maintain a highly attractive business environment for BPO companies with one of the lowest costs of operation in the South Asian region and especially compared to Western countries. Overhead expenses such as office space rental, utilities such as electricity, and even wages are relatively affordable and thus enable BPO companies to increase profitability through higher margins.

2. English language fluency

Clients from English-native countries prefer outsourcing to the Philippines because Filipinos have been proven to be extremely fluent in the language, in both written and spoken form. Filipinos are also more accent-neutral compared to other nationalities, and for this they are able to converse more clearly and resolve contact center complaints more effectively and efficiently.

3. Compatible culture

A deeper reason for the superior English fluency of Filipinos is their knowledge of Western culture, having been colonized by the United States for a substantial period of history and having been built with a lot of similar socio-political structures. Filipinos continue to be abreast of Western culture and thus are able to understand nuances in conversation and communication with foreigners. This gives Filipinos a distinct advantage in providing excellent BPO services in many fields.

4. Highly skilled and educated talent base

Again, owing to US colonization, the Philippine educational system is largely based on Western standards and ideals, and thus produces graduates with high literacy and competence. Filipino culture also places a high emphasis on education as a basic necessity, and thus a large pool of potential workers are readily available for BPO firms and locations in the country.

5. Conducive environment and infrastructure

In a short period since the establishment of the BPO industry in the Philippines at the turn of the 21st century, the government has fortunately been able to support growth by providing the right infrastructure for telecommunications, transportation, education, utilities, and other aspects for BPO business. Real estate developers quickly latched on to the trend toward mixed-use developments that allow BPO firms to thrive not just in established city centers but in emerging locations of growth throughout the country.

BPO Growth and Expansion in the Philippines

With all these strengths and advantages that the Philippines offers, the BPO industry is seen to continue its positive growth trajectory in the country for the near future. The government is pursuing more initiatives that will ensure that the country maintains its solid reputation for being the most preferred site for outsourced operations, whether it be for traditional contact center requirements or even emerging sectors in non-voice such as medical and legal transcription, computer animation, and many others.

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